Support
Most questions are answered in the guides below. For everything else, a human reads every message — we reply within one business day.
Dashboard guide
Core concepts, your first five minutes, and step-by-step how-tos for every action — recipients, spam review, exports, webhooks, retention.
Integration docs
Wiring a form into your site: plain HTML, AJAX/JSON, and copy-paste recipes for 11 frameworks from React to Jekyll.
Service status ↗
Live, independently-hosted monitoring of the site, dashboard, and form ingestion — check here first if something seems down.
Privacy & data processing
The DPA, privacy policy, and security overview — everything a compliance review needs.
Reach a human
- Questions & problems: use the contact form (it runs on FormDock itself) or email support@formdock.app.
- Missing lead?Check your form's Spam tab first — flagged submissions are stored, never deleted. Still missing? Contact us with the form key and rough time; every delivery attempt is logged on our side.
- Abuse or spam relay: report it here — prioritized.
- Security vulnerabilities: security@formdock.app — we respond fast and credit responsible disclosure.
- Billing, receipts & VAT invoices: paid plans are sold through Stripe as merchant of record — your receipt comes from Stripe and shows any tax collected. Manage your plan, payment method, and invoice history from the billing portal in your dashboard. Something wrong with a charge or refund? Tell us first — we can usually sort it out faster than a bank dispute.
- Privacy/GDPR requests: via the contact form — most can be self-served instantly from the dashboard (export, deletion, retention).